Cancellation policy

Minimum commitment
Subscriptions require a minimum of three (3) consecutive paid deliveries. After your third delivery has been charged, you can cancel at any time.

Automatic renewal
Your subscription renews automatically at the frequency you chose (for example, monthly), and your saved payment method is charged before each delivery. It continues until you cancel.

How to cancel
After your minimum commitment is complete, you can cancel:

We’ll confirm your cancellation by email.

Timing
We’ll email you a reminder about 5 days before each renewal. To avoid being charged for your next delivery, please cancel before your next billing date, which is shown in your account. Orders already charged or dispatched before you cancel will still be sent.

Changing your subscription
You can change your flavours, quantity or delivery date through your account at any time. Skipping or pausing deliveries does not count towards your minimum of three deliveries.

Pricing and offers
Subscription pricing includes an extra 5% off, which may be combined with bundle discounts during this promotional period. We will give you at least [14] days’ notice by email before any change to your subscription price.

Failed payments
If a payment can’t be processed, we’ll notify you by email and retry. Your delivery will be held until payment is successful.

Refunds and returns
Cancelling a subscription stops future charges. It does not refund deliveries already charged. For faulty or damaged products, see our Refund Policy. Nothing in this policy limits your rights under the Australian Consumer Law.

Questions
Contact us at info@zerup.com.au and we’ll be happy to help.