FAQs

Start with 10–30ml per serve and adjust to taste. A little goes a long way, Zerup is a concentrated syrup, not a cordial.

You sure can! We have a whole section on our website with recipes and fun ways to use mix and match our products. Please see the recipes section of our website for details.

If your curious which flavours mix and match best, try some of our ready made packs with flavours that pair well together or mix-and-match your own flavour combinations on our website.

Every Zerup syrup is made with a blend of natural and approved ingredients, including sucralose and acesulfame potassium. All are vegan, gluten free and contain no added sugar. Whether you're cutting back, watching your intake or just curious - the flavour holds up.

Yes, by partnering with us for your wholesale needs, you'll not only enhance your product offerings but also provide your customers with the finest sugar-free syrups on the market. See more details on how our wholesale page.

Standard shipping is a flat $9.95 for orders under $25. Free standard shipping applies to orders over $25. 

For international shipping fees, please enter your delivery address at checkout for shipping fees to be calculated based on your location. 

Orders are processed within 1–2 business days, then typically arrive 2–8 business days after dispatch. You'll get a confirmation email with tracking once it ships.

International transit times may be longer due to carrier and customs handling. For estimated delivery timeframes, please contact us. 

Orders can be modified or cancelled within 1 hour of purchase. After that, we’re unable to make changes as orders are processed quickly. Contact us right away and we’ll do our best.

We currently ship to Canada, the US, the UK, New Zealand and Australia. Shipping rates and times vary by destination and are calculated at checkout.

Yes, within 30 days of delivery, as long as it's unopened, unused, and in its original packaging (including seals/labels).

No, bundles must be returned as a complete set, not individual bottles.

No, opened items are non-returnable.

Once your return is received and inspected, refunds are issued to your original payment method within 5–10 business days.

You do, unless the return is due to Zerup's error (wrong or defective item), in that case they cover it.

Contact Zerup with photo evidence; they'll offer a replacement or full refund and cover return shipping.

Depending on the circumstances, we may be able to exchange an item for you. Please send the original bottles back and we can arrange for your replacement.

No, clearance/sale items marked "final sale" can't be returned or refunded.